Privacy Policy

This Privacy Policy explains how Donbet Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, use it for clear purposes and provide practical ways for players to manage their privacy choices.

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About this Privacy Policy

This policy applies to personal information connected with your use of the Donbet Casino website, account and related services. Personal information is information that identifies you, or that can reasonably be connected with you. The information handled may depend on the services you use, the choices you make and the information needed to meet security, verification and legal requirements.

Review contents

By using the website or opening an account, you acknowledge that information may be handled as described in this policy. Other notices may apply to particular features, promotions or services. If another notice explains how information is handled for a specific activity, that notice should be read together with this policy.

This policy is written in general terms because the information collected can vary between players and situations. We do not ask you to provide information that is unrelated to operating the service, maintaining security, supporting players or meeting applicable obligations.

Keeping your information accurate

Please provide information that is accurate, current and complete when creating or using an account. If your details change, you should update them where account tools allow or contact support so that records can be corrected. Accurate information helps with account management, identity checks, payments, responsible service and communication.

Information we may handle

A casino website typically handles several categories of information. The amount and type of information depends on your use of the website and the checks required for your account. Information may be collected directly from you, generated through your activity or received from service providers involved in operating the site.

Account details, such as your name, date of birth, username, password, contact details, account preferences and communications with support.
Verification information, including identity details and copies or information from documents supplied to confirm identity, age, account ownership or other required checks.
Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details, transaction references and related financial activity. Payment providers may process some payment information directly under their own terms.
Technical and device information, including IP address, browser type, operating system, device identifiers, language settings, approximate location, login information and information about how you use the website.
Cookie and similar technology data, including pages visited, session activity, preferences, links or features used and information that helps remember your choices.
Support and communication records, including enquiries, chat messages, emails, documents or other information you choose to provide when requesting assistance.
Information relating to account safety, responsible use, suspected fraud, unusual activity, disputes, complaints and compliance checks.

You may be able to browse some parts of the website without providing all of these details. However, certain information may be necessary before an account can be opened, payments can be processed, services can be provided or a particular request can be completed. If required information is not supplied, some account functions may not be available.

Information from other sources

Where appropriate, information may be checked against information supplied by payment providers, identity verification services, fraud prevention services, technical providers or other parties involved in operating and protecting the service. These checks help identify inconsistencies, prevent misuse and support the safe operation of accounts.

How information is used and shared

Personal information is used for purposes connected with providing and protecting the service. These purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and the accuracy of information provided.
Carrying out anti-fraud, security, risk and unusual-activity checks.
Providing customer support, responding to enquiries and handling complaints or disputes.
Communicating about your account, service updates, security matters and changes that affect your use of the website.
Personalising website functions, remembering preferences and improving performance, usability and reliability.
Understanding how the website is used, testing features and detecting technical problems.
Meeting applicable legal, regulatory, tax, financial crime, record-keeping and other compliance obligations.
Protecting the rights, safety, property and systems of players, the service and relevant third parties.

Information may be shared when reasonably necessary for these purposes. For example, it may be provided to payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, customer support tools, professional advisers or other suppliers that help operate the website. These providers should only receive information relevant to the services they perform and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by applicable law, to respond to a valid legal process, to protect the service from fraud or misuse, or to investigate activity that may threaten players or the security of the website. We do not treat your personal information as public information simply because you use the website.

Marketing communications

Where permitted, we may use your contact details to send information about services, features or marketing messages. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing an available account preference or contacting privacy support. Even after marketing is stopped, you may still receive essential service, security or account-related communications.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They may help keep you signed in, remember settings, support account functions, improve website performance, understand usage and assist with security. Some cookies are necessary for the website to operate, while others support preferences, measurement or site improvement.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all new cookies, or notify you before a cookie is stored. If cookies are disabled, certain website functions may not work as intended or some preferences may need to be entered again.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, verification procedures and limiting access to people or providers who need information for their role.

No online service can guarantee complete security. You are responsible for keeping account credentials confidential, using a secure device and notifying support if you suspect that your account or personal information has been accessed improperly. We may ask for information to confirm your identity before discussing an account or completing a privacy request.

Retention of information

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. This means closing an account does not always result in immediate deletion of every record.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that reduces the possibility of identifying you, subject to technical, legal and operational requirements.

Your privacy rights and requests

You may have rights over the personal information held about you, depending on the circumstances and applicable privacy requirements. Donbet Casino aims to provide a clear way for players to ask what information is held and to request reasonable changes to how it is handled.

How to exercise your rights

For privacy and data requests, contact support@donbetcasino.top. In your request, explain what you are asking for and provide enough information to help locate your account. We may need to verify your identity before releasing information, making changes or completing a deletion request. This is a security measure designed to prevent someone else from accessing or changing your information.

Access: ask for a copy of, or information about, the personal information held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn. You may also use an unsubscribe link or available account settings.
Privacy questions: ask how your information is collected, used, shared or retained.

We will consider requests carefully and respond within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved, identity verification and any obligation to keep particular records. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. We encourage you to review the policy periodically, particularly if you continue to use your account or the website after an update.